Contact Centre Representative - 1 yr exp

Posted By:Job Trim

Job Description:Job Trim is currently seeking a Contact Centre Representative on behalf of our client.



The Contact Centre Representative is responsible for responding to tenant requests for service. Reporting to the Supervisor, Contact Centre, this position will ensure that tenant requests are accurately and promptly converted to work orders, which are subsequently assigned to our client's building staff and/or contractors.



The Representative must be organized and reliable, with established critical thinking skills. This individual will have a keen sense of urgency and understands the need to quickly action tenant requests for service. This position will also act as a our client's advocate, understanding that contact centre employees are ambassadors to our tenants and clients.



The flexibility to start earlier in the morning, on a rotating basis, would be an asset for this role.



Responsibilities



Ensures that tenant and client requests for service and inquiries received through multiple methods (phone, email, web) are responded to and routed efficiently using a computerized work order system. Maintains the levels of service and reliability for call handling, productivity and quality control that is established for the contact centre.

Informs clients by answering questions; providing information; while demonstrating a high degree of customer service.

Maintains system integrity by escalating problems and any issues to the Management team.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Other duties as assigned.



Experience and Qualifications:


Experience - Minimum 1-year related experience in a contact centre, client services or a property management environment.


Education - Post-secondary degree or diploma desired. Some knowledge of a property management environment is considered an asset.


Communication Skills - superior communication skills, both oral and written, ability to write business correspondence.


Written skills including grammar, spelling and numeric data entry are required for professionalism and to ensure the integrity of data in the contact centre.


Relationship Skills – excellent customer service and interpersonal skills; ability to develop and sustain strong working relationships with management, employees, tenants, and the public.


Organizational/Multi-Task Skills -


Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities; ability to adapt to new ideas and constant changes; ability to organize and prioritize tasks in a fast paced, deadline driven environment.


Computer Skills:


Demonstrated problem solving and troubleshooting skills; good working knowledge of computer network and internet connectivity; intermediate skills in Microsoft Office applications; excellent keyboarding/typing skills (minimum of 40 wpm); experience with Microsoft Dynamics preferred but not essential.

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All fields are required!
City:Vancouver
State:BC
Employment Type:Full Time
Salary (Minimum):35,000
Salary (Maximum):45,000
Salary Type:annual
Relocation:No Relocation
Visa Sponsorship:No
Posted:05/17/2019
Updated:05/17/2019